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Healthcare
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The Cost of Compromise: Why the NHS is Rethinking "One-Size-Fits-All" Digital Records

By
Distilled Post Editorial Team

On a labour ward in east London, a midwife moves between two worlds. One is the trust-wide electronic patient record, built for the generality of hospital medicine: admissions, discharges, medicines reconciliation. The other is the specific, fast-moving reality of childbirth, where minutes matter and a missed entry can be the difference between a routine delivery and a serious untoward incident. For years, that gap has been bridged by workarounds, paper addenda and institutional memory. Barking, Havering and Redbridge University Hospitals NHS Trust has now said, plainly, that the workaround is no longer good enough.

The trust's push for a dedicated maternity EPR is not a technology story in the narrow sense. It is a governance story about how the NHS decides what to digitise, and in what order. BHRUT rolled out its main hospital-wide EPR expecting it to serve every clinical function reasonably well. Maternity, it turns out, was not one of them. That the requirement is surfacing now, in the wake of a national investigation into maternity safety, tells its own story: this was not identified through proactive risk assessment but forced into view by scrutiny of harm already done. The trust has spent £5.5 million over two years strengthening triage staffing and introducing 24-hour flow coordination. Competent, necessary work. But it is remedial, not preventive, and it follows a pattern that has recurred across maternity units nationally for a decade: investment arrives after inquiry, not ahead of it.

This matters beyond one trust because the underlying architecture problem is systemic. NHS England's approach to EPR procurement has tended to treat electronic records as a single, trust-wide utility, purchased once and expected to flex across every specialty. Mental health trusts are now mobilising bespoke platforms years after acute EPRs went live. Ambulance services are separately procuring integrated dispatch and record systems at a cost of £19.3 million in the northwest alone. Norfolk and Waveney's hospitals face an £11.4 million overrun on their own EPR programme. Read together, these are not isolated procurement hiccups. They describe a national digital strategy that under-specifies clinical variation at the point of design, then pays for that omission specialty by specialty, trust by trust, often under pressure rather than by plan.

The financial backdrop sharpens the argument rather than softening it. BHRUT is managing a projected £41.3 million deficit for 2026/27, propped up by one-off national and ICB support, against a mandated £51.9 million savings target to reach balance by 2027. Waiting list performance, while improved from the disruption caused by the original EPR deployment, still sits well below the 77% referral-to-treatment target. In this environment, a trust board asking for new capital for a maternity-specific system is making a case that competes directly with recovery funding for elective care and with the efficiency drive squeezing agency staffing. That the trust is making the case anyway signals where its clinical leadership believes the greatest residual risk sits, whatever the pressure on the balance sheet.

There is a leadership dimension too. BHRUT is recruiting a Chief Digital and Information Officer specifically to extract value from its EPR investment and align it with longer-term strategy, a role that arguably should have preceded the original rollout rather than followed it. For NHS leaders elsewhere, the lesson is not that maternity needs special pleading. It is that digital transformation programmes conceived as single, trust-wide purchases will keep generating these specialty gaps until procurement and workforce planning treat clinical variation as a design requirement rather than a later correction.

For life sciences and health-tech suppliers, the implication is commercial as much as clinical: demand for interoperable, specialty-grade modules sitting alongside core EPRs is not a niche opportunity but a structural one, driven by exactly the kind of institutional learning BHRUT is now going through in public. For patients, the stakes are more immediate. A maternity record system is not an efficiency tool. It is a safety instrument, and its absence has already been measured in harm elsewhere in the country. BHRUT's request should be read less as one trust asking for money, and more as evidence that the NHS's approach to digitising its most acute clinical settings remains reactive by design.